Privacy policy

YOUR PERSONAL INFORMATION AND HOW WE USE IT

We collect, use and store your personal data to ensure that we can provide you with various services and offer you a personalized experience online and in our shops. This may be done on our Site or through other means. We will keep your personal data confidential at all times and only collect, use and store it in accordance with this Privacy Policy.

COLLECTION OF YOUR PERSONAL DATA

We collect various types of personal data on our site and in-store, depending on your level of interaction:

  • Browsing as a Guest: If you browse our Site without registering, we will not collect or use your personal information. However, as a guest, certain services and features available to registered users may be inaccessible to you.
  • Account Registration: To access special features, updates, and services, you may register with us on our site. During registration, we collect necessary information like your name and contact details to personalize your experience and enable access to exclusive offerings, such as email updates and early access to limited edition items.
  • Placing an Order: Orders can only be placed as a registered user on our Site. We collect personal information needed to process and fulfill orders, including your name, contact details, shipping address, and payment information.
  • Updating Your Information: You can review or update your personal data at any time by adjusting your customer profile in your account or by contacting our customer service team.

USE OF YOUR PERSONAL DATA

We use your personal data to:

  • Provide our services to you, including answering inquiries, managing your shopping cart, fulfilling orders, and verifying payments.
  • Send you personalized product recommendations and offers on our site.
  • Support customer service needs and maintain account security.

MARKETING COMMUNICATIONS

Elcator may send you exclusive offers and promotions through post, email, SMS, or RCS if you are an existing customer or, for new customers, where you have opted-in to receive marketing communications. You may unsubscribe from email promotions at any time by clicking the unsubscribe link included in all marketing emails or by contacting us at elcatorr@outlook.com. Processing your request may take time, so you may receive one or two further communications before it is completed.

If you prefer not to receive offers and promotions by post, SMS, or RCS, please let us know by contacting elcatorr@outlook.com.